Refund and Returns Policy
Hues & Stitches – Customer-Friendly and Transparent
At Hues & Stitches, every product is crafted with care and is usually made-to-order or personalised. Because of this, our return, refund, and cancellation policies are designed to be fair, clear, and transparent for both our customers and our team.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placement, provided production has not started.
- Once production begins — including digitizing, embroidery, stitching, or printing — the order cannot be cancelled, as the item is custom-made and cannot be restocked.
- To request a cancellation, contact us immediately with your order details:
Email- support@huesandstitches.com
Phone Number- +91 6361274654
2. Return Eligibility (Only for Approved Cases)
To be eligible for a return (in case of a damaged or incorrect product):
- The item must be unused, unwashed, and in the same condition as received
- It must be in the original packaging with tags intact
3. Non-Returnable Items
- We do not accept returns or refunds for:
- Customised / personalised products
- Made-to-order embroidered or printed items
- Incorrect size or colour selected by the customer
- Change of mind after order confirmation
- Sale or discounted items
- We strongly recommend checking size, colour, design, and custom details carefully before placing your order.
4. Damaged / Wrong Product (Replacement Policy)
We offer a replacement or partial refund only if:
- You receive a damaged item, or
- You receive the wrong product
- To be eligible:
- You must contact us within 48 hours of delivery
- A clear, uninterrupted unboxing video is mandatory
- You must share uninterrupted unboxing video along with your order number
Without an unboxing video, damage or missing-item claims will not be accepted.
4. Refunds
Refunds are applicable only in the following cases:
- Eligible cancellations requested within the 24-hour window
- Approved cases of damaged / incorrect products (if replacement is not possible)
Once approved:
- The refund will be processed to your original payment method
- It may take 5–7 business days (depending on your bank or payment provider)
5. Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account
- Contact your card provider / payment gateway
- Contact your bank (processing time may vary)
If the issue still persists, please contact us at:
Email- support@huesandstitches.com
6. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrectly delivered
To request an exchange, email us with:
- Order number
- Reason for request
- Product photos
- Mandatory unboxing video
7. Return Shipping (For Approved Returns Only)
- Customers are responsible for return shipping charges
- Shipping costs are non-refundable (If Any)
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returns without tracking
For Return Address:
Email / call/ WhatsApp us at email- support@huesandstitches.com
Phone Number- +91 6361274654
8.Contact Us
For any questions regarding cancellations, refunds, or replacements:
Email- support@huesandstitches.com
💛 At Hues & Stitches, we are committed to delivering handcrafted, high-quality pieces and a smooth, transparent shopping experience. Thank you for supporting made-for-you fashion.
Hues & Stitches
Hues and Stitches is your trusted partner for custom embroidery and printing. From personalized gifts to corporate branding, we turn imagination into reality. High-quality craftsmanship, vibrant colors, and attention to detail make every piece truly special.